Money-Back Guarantee
Please note that these rules only affect LD Shop's decision on refunding an order when there is a dispute between the two parties.
1. Users can apply for a refund by contacting our online customer service.
2. For refunds, please contact customer service within 7 days of ordering.
3. Your refund may take 3-14 days to process.
Situations where a refund can be initiated:
1. Undelivered: After the order status is completed, the corresponding product has not been received in the account. In this case, if the product is not received, the customer can apply for a refund.
2. Repeated payment: The user has made multiple payments for one order. In this case, the user needs to provide repeated payment receipts, and only the excess amount will be refunded . (The premise is that the order has not been delivered.)
3. Failure to submit valid information: Sometimes we need the customer's assistance to verify the order information. If the customer refuses or fails to complete the verification, we will automatically refund the money after 48 hours.
For the avoidance of doubt, the refund rules do not apply to the following situations:
1. Delivery Completed: The user purchased the order by mistake due to their own reasons (for example, the user filled in the wrong account/region, purchased the wrong game, was not the one who made the purchase, etc.), and the order has been delivered.
2. The user has consumed all or part of the delivered game points/ coins/ goods, etc.
3. For any reason not listed in the above “Circumstances in which a refund may be initiated”.
4. Evidence that the account is “not as described” or “unusable” was shared on external platforms other than LD Shop.
Regarding refunds, please contact our 24/7 online customer service without violating reasonable conditions. After the user submits the order number and the reason for the refund, we will review the user's refund request. After confirming that the order problem is caused by LD Shop, we will give a partial refund or a full refund of the order depending on the responsibility. If the request is approved, the refund will be returned to the customer's LD Gold balance, payment account or bank card.
Refund Method
The refund method is ultimately determined by LD Shop.
This policy may be adjusted based on actual circumstances, and we have the right to adjust it without notice.
Account-Banned Compensation
This platform provides an "account-banned compensation" service to protect the interests of users. If your account is banned or suspended due to using the top-up service of this platform, we will compensate you according to this policy.
1. Users can apply for a refund by contacting our online customer service.
2. For a refund, please contact customer service within 7 days of order completion.
3. Your refund may take 3-14 days to process.
Applicable situations for compensation for account suspension:
1. Account suspension caused by using LD Shop to top up. For example, the account suspension is not caused by user violation or official mistaken suspension.
2. Users who have not topped up on other non-official top-up platforms except LD Shop.
The following situations are not applicable to the compensation for account suspension :
1. After review by LD Shop customer service, the order for the account suspension is not related to LD Shop. For example, the game account is disabled or temporarily banned due to
The user's behavior violates the official rules.
2. Failure to provide the information and relevant evidence of the account suspension as required by LD Shop customer service.
3. Sharing evidence such as "the product does not match the description", "cannot be used," or "the account is suspended due to LD Shop" on external platforms other than LD Shop.
Compensation Standards
1. If a user's account is directly banned or suspended due to the top-up service of this platform, partial or full compensation for the order that caused the account to be banned will be paid according to the allocation of responsibilities and the severity.
2. The form of compensation is ultimately determined by LD Shop.
User Responsibilities
1. Users must provide screenshots of the ban notification and related information, including game ID, ban time, ban reason, etc.
2. Users must ensure that they comply with the relevant game regulations when using the platform services.
Compensation process
1. After the account is banned or suspended, the user needs to contact LD Shop online customer service to describe the situation.
2. Submit the required information and supporting materials as required by customer service.
3. The platform will review and notify the user of the compensation result within 3 working days.
Please contact our 24/7 online customer service without violating reasonable conditions. After the user submits the order number and the reason for the refund, we will review the user's refund request. After confirming that the order problem is caused by LD Shop, we will give a partial refund or a full refund of the order, depending on the responsibility. If the request is approved, the refund will be returned to the customer's LD Gold balance, payment account or bank card.
This policy may be adjusted based on actual circumstances, and we have the right to adjust it without notice.